Shipping policy
Orders are processed within 3 business days. Business days are Monday - Friday, excluding public holidays.
Total Delivery Time = Warehouse Processing Time + Shipping Time
You will receive your order typically within 10 business days depending on the carrier. If there are shipping delays, it is often due to the shipping provider and is out of our control.
We do not ship to PO Boxes.
How much does shipping cost?
The shipping cost is minimal. We charge a small fee in order to ensure your parcel is safe and to get it to you as fast as possible.
The rates inside the USA are:
|
Total invoice amount |
Shipment cost |
|
From $0 to $125.00 |
$9.50 |
|
More than $125.00 |
Free |
The rates to Canada are:
|
Total invoice amount |
Shipment cost |
|
Up to $99.99 |
$15.00 |
|
From $100 to $224.99 |
$22.50 |
|
From $225 to $399.99 |
$35.00 |
|
More than $400 |
Free |
The rates to Mexico are:
|
Total invoice amount |
Shipment cost |
|
Up to $99.99 |
$15.00 |
|
From $100 to $224.99 |
$25.00 |
|
From $225 to $399.99 |
$35.00 |
|
More than $400 |
Free |
Where is my order?
Your shipping confirmation will be received only when your purchased items are fulfilled.
Still have questions about your order?
Please reach out to our service center via support@biotopworld.com and we will get back to you within 48 hours.
Where does my product ship from?
Our warehouse is located in Kansas, United States.
Customs, duties, and taxes
BIOTOP PROFESSIONAL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
